“Good Ways to Deliver Bad News” by Curtis Sittenfeld from Fast Company.http://www.fastcompany.com/36993/good-ways-deliver-bad-news

“How to Deliver Bad News to a Group” by Kevin Daley, a Harvard Business article. https://hbr.org/2009/10/how-to-deliver-bad-news-to-a-g

How to deliver bad news to your employees. https://hbr.org/2015/03/how-to-deliver-bad-news-to-your-employees

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Development by Design offers an article on how to elicit feedback. http://www.development-by-design.com/article_Tips.htm

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“Top 7 Ways To Elicit Constructive Web site Feedback” by Adam Senour. http://top7business.com/?id=555

Visit this Northern Illinois University site for a guide to preparing a generic crisis communication plan and adapting it to your needs. http://www3.niu.edu/newsplace/crisis.html

To see an actual crisis communication plan, visit this North Carolina State University Web site. https://www.cals.ncsu.edu/agcomm/PDFs/Crisis3.pdf

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See the Crisis Communication Plan of Meredith College at this site. http://www.meredith.edu/marketing/crisis-plan.doc

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Western Organization of Research Councils presents “How to Hold a Press Conference.” http://www.worc.org/userfiles/Hold-a-Press-Conference.pdf

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“How to Hold a Press Conference” by Kori Rodley Irons. Press conferences aren’t just for the rich and famous. http://www.associatedcontent.com/article/60465/how_to_hold_a_press_conference.html

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